Fix Wi-Fi connection problems

If you're having Wi-Fi connection issues or run across an Wi-Fi icon with an exclamation point, endeavor the solutions beneath. Later on each solution, try to open a webpage on your telephone to see if the issue is fixed.

Step 1: Cheque settings & restart

  1. Brand sure Wi-Fi is on. Then plow information technology off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Airplane style is off. And so turn information technology on and off again to reconnect. Acquire how to enable and disable Aeroplane mode.

  3. Press your phone's ability button for a few seconds. Then, on your screen, tap Restart .If you lot don't meet "Restart," printing and hold the power push button for most 30 seconds, until your telephone restarts.

Pace 2: Find the problem type

  • Telephone:Try connecting to the Wi-Fi network with another device, like a laptop computer or friend'south phone. If other devices tin can utilize the network, the problem is nigh likely with your telephone.
  • Network:Check whether your phone tin connect to another Wi-Fi network, similar at a friend's house or a public network. If your phone can connect elsewhere, the trouble is most likely with the network.
  • Internet:If your phone connects to the Wi-Fi network but you still have no internet, the problem is most likely with your internet connection.

Footstep three: Troubleshoot past problem blazon

Phone

Check for trouble apps

The problem can be from an app that you downloaded. To notice out, restart your phone in rubber mode.

  1. Plow on safe mode. Learn how to turn on rubber style.
  2. Try connecting to the Wi-Fi network again.
  3. Bank check if the Wi-Fi connection works in prophylactic way.
    • If the Wi-Fi connexion works in safe fashion, a downloaded app is most likely causing the upshot.
      • To leave safe mode, restart your phone.
      • Uninstall recently downloaded apps 1 by i. Meet whether the connexion works.
      • Afterwards you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connectedness doesn't work in safety style
      Likely, in that location's a problem with the Wi-Fi network or internet connectedness.

Tip: Airplane mode is automatically turned on when y'all enter safety mode. Nosotros recommend turning aeroplane mode off in lodge to continue using features such every bit GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, endeavor turning them off and then on once again.

  1. Unplug the router and modem'southward power cords from the power outlet for fifteen seconds.
  2. Plug the power cords dorsum in.
  3. Check that all cords and cables are secure at both ends.
  4. Look a few minutes, until the lights on the modem and router are working correct. (See the device manual or manufacturer's back up site.)

If the lights aren't working right, you could accept an effect with the modem, router, or net connection.

Contact the network administrator or your Internet service provider. For example, there could exist a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, often take a webpage for y'all to complete. If y'all sign in or accept the terms, the public connectedness should work.

If you don't meet an authorization page after y'all connect to a public network:

  • Cheque for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't piece of work, try restarting your connectedness to the network:

  1. Open your phone's Settings app.
  2. Tap Network & net And thenInternet.
  3. Touch and concur the network name. TapForget.
  4. Turn Wi-Fi off and then on again.
  5. On the list, tap the network proper name.
  6. You'll become a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Bank check that hotspot is on

  1. Open up your phone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UseWi-Fi hotspot.
    • If it was already on, turn it off and then on again.
    • If your phone hasn't had a hotspot earlier, first tap Gear up Wi-Fi hotspot.

Tip: For more info, learn more well-nigh hotspots and tethering.

Contact your mobile carrier

Important:Non all mobile service providers work with mobile hotspots.

If you lot have issues, bank check with your carrier. Inquire whether your phone tin connect to mobile hotspots and whether they're in your data plan.

When y'all reconnect

When you lot reconnect, check for the latest system update. Updates tin bring improvements that help fix issues. Learn how to check and update your Android version.

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